Privacy Policy
Last Updated: December 2025
InkoMenu ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our digital menu service. By using InkoMenu, you consent to the practices described in this policy.
1. Information We Collect
We collect several types of information: (a) Account Information: email address, establishment name, contact details, payment information; (b) Content: menu data, images, dish descriptions, prices, and other content you upload; (c) Usage Data: information about how you interact with our service, including pages viewed, session duration, clicks; (d) Technical Data: IP address, browser type, operating system, device type, unique device identifiers; (e) Customer Data: anonymous analytics of menu views by your establishment's visitors.
2. How We Use Your Information
We use collected information to: provide, maintain, and improve our service; process payments and manage subscriptions; send technical notices, updates, and security alerts; respond to your inquiries and provide customer support; analyze usage trends to optimize user experience; detect and prevent fraud and abuse; comply with legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar technologies for: (a) Essential Cookies: provide basic site functionality, authentication, and security; (b) Analytics Cookies: help us understand how users interact with the service (Google Analytics, Firebase Analytics); (c) Functional Cookies: remember your preferences such as interface language. You can manage cookies through your browser settings, but this may affect service functionality.
4. Data Storage and Security
Your data is stored in secure Firebase cloud infrastructure (Google Cloud Platform) with servers in the EU and USA. We apply industry-standard security measures: data encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, two-factor authentication for administrative access, automatic data backups.
5. Data Retention
We retain your data for the duration of your account activity. After account deletion: personal data is deleted within 30 days; backup copies are deleted within 90 days; anonymized analytics data may be retained for statistical purposes. Financial records are retained for 7 years as required by law.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the USA. We ensure adequate data protection through: EU Standard Contractual Clauses; compliance certifications of our providers; technical and organizational protection measures.
7. Third-Party Services
We partner with trusted providers: Firebase/Google Cloud (hosting, database, authentication); Stripe (payment processing); Google Analytics (website analytics); email services (transactional emails). Each partner has their own privacy policy and is required to comply with data protection standards.
8. Your Rights
You have the right to: access your personal data; correct inaccurate data; delete your data ("right to be forgotten"); restrict processing of your data; receive your data in a portable format; withdraw consent for processing; file a complaint with a supervisory authority. To exercise these rights, contact us at privacy@inkomenu.com.
9. GDPR Rights (for EU Users)
If you are located in the European Union, you have additional rights under GDPR: right to information about data processing; right to access your data; right to rectification; right to erasure; right to restriction of processing; right to data portability; right to object to processing; rights regarding automated decision-making. Legal bases for processing include: contract performance, legitimate interests, consent, or legal obligations.
10. Children's Privacy
InkoMenu is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you learn that a child has provided us with personal data, please contact us immediately, and we will delete this information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the service 30 days before they take effect. Continued use of the service after changes constitutes your acceptance of the updated policy.
12. Contact Information
For privacy inquiries, contact us at: Email: privacy@inkomenu.com; General Support: support@inkomenu.com; Phone: +1 (727) 308-1731. We respond to privacy inquiries within 30 days.